Booking Procedure
Once you have found your holiday accommodation by searching the database and sent the completed Booking Form we will confirm the booking and reserve the accommodation for you. If you do not pay on-line, we will hold your reservation for five days (ten days for overseas clients) until we receive your deposit/payment.
Our telephone booking lines are open 9am - 6pm (local time) seven days a week throughout the year:
NL: 010 44 22 500 - UK: 0031 10 44 22 500.
Booking Conditions
Please view the booking terms and conditions for further information.
Deposits
A deposit is required for each week (or part week) booked as follows:
| Price per week | Deposit | Price per week | Deposit |
|---|---|---|---|
| Up to £150 | £45 | £401 - £500 | £150 |
| £151 - £200 | £60 | £501 - £600 | £180 |
| £201 - £250 | £75 | £601 - £700 | £210 |
| £251 - £300 | £90 | £701 - £900 | £270 |
| £301 - £400 | £120 | Over £900 | £350 |
The payment balance is due 6 weeks in advance; payment in full is required for bookings made less than 6 weeks prior to the start of the holiday.
Breakages/Cleaning Deposit
Some owners request a breakages/cleaning deposit. Where this is applicable, the amount is shown under "Additional Information" following the property description and full details will be on the booking confirmation that we will send you.
Spread the load
We appreciate that the end of the year and the start of a new are not the easiest times financially! You are therefore welcome to pay the deposit in 2 stages. This facility is available if you book with us prior to the end of January for a holiday starting anytime after the end of April. Simply send us two cheques with your booking form, each for 50% of the necessary deposit. The first cheque should be dated with the same date as when you make your booking and the second cheque can be dated up to 3 months ahead (but no later than 1st March).
Holiday Cancellation and Curtailment Refunds
Wales Holidays will refund payments made in respect of a cancellation (less a charge of £30.00 per week or part week) caused by any of the following circumstances involving the person who made the booking or any person named on the booking form:-
- Death, accidental bodily injury or illness
- Jury service
- Witness call
- Unemployment caused by redundancy after the date the booking was made.
- Pregnancy occurring after the date the booking was made.
- Occupational posting by the same employer and not known of at the date the booking was made.
- A main residence or business premiums insurance claim due to fire, storm, flood, malicious damage or theft occurring seven days or less prior to the holiday start date.
Wales Holidays will also refund payments on the same basis as above in respect of a cancellation due to the death, accidental bodily injury or illness of a close relative or business associate of the person who made the booking or any person named on the booking form.
In the event of a holiday booking being curtailed (and the property vacated) due to any of the circumstances detailed above, Wales Holidays will refund payments made on a pro-rata basis (less a charge of £30.00 per week or part week).
For all cancellations due to any of the circumstances detailed above, Wales Holidays must be notified immediately of any occurrence that may result in a claim for a refund. All claims must be submitted on a refund claim form from Wales Holidays and supporting documentary evidence must be provided by the claimant and at their expense.
Wales Holidays will not be liable for any claim for a refund in respect of cancellations in the following circumstances:-
- Disinclination to travel
- Failure of public or private transport systems
- Suicide, attempted suicide, insanity, the influence of alcohol or the effect of drugs not taken in accordance with treatment prescribed by a qualified medical practitioner.
- The booking of a holiday that is, or would be, against the advice of a qualified medical practitioner.
- The imposing of quarantines or restrictions on travel by Government or Public Authority.
- The occurrence of an epidemic or pandemic caused via a strain of Avian Influenza or any other similar circumstances.
- Where the loss is covered by any insurance held by a claimant.
- Any claim directly or indirectly arising out of any nuclear, chemical or biological contamination or any act of terrorism.
Please refer to our booking conditions item 4 (b) and 4 (c) regarding cancellations not liable for a refund. We will always use our best endeavours to re-let a cancelled booking; please inform us immediately should you wish to cancel your booking.
Bank Transfers
For Bank Transfers from Overseas, your bank will need the following information:-
IBAN: GB80MIDL40343311108662
BIC: MIDLGB2113N
Please add £6.00 to cover charges.